@ARTICLE{Górski_Janusz_Validation_2012,
 author={Górski, Janusz and Jarzębowicz, Aleksander and Miler, Jakub},
 number={No 2},
 journal={Metrology and Measurement Systems},
 pages={269-284},
 howpublished={online},
 year={2012},
 publisher={Polish Academy of Sciences Committee on Metrology and Scientific Instrumentation},
 abstract={The paper presents the results of experimental validation of a set of innovative software services supporting processes of achieving, assessing and maintaining conformance with standards and regulations. The study involved several hospitals implementing the Accreditation Standard promoted by the Polish Ministry of Health. First we introduce NOR-STA services that implement the TRUST-IT methodology of argument management. Then we describe and justify a set of metrics aiming at assessment of the effectiveness and efficiency of the services. Next we present values of the metrics that were built from the data collected. The paper concludes with giving the interpretation and discussing the results of the measurements with respect to the objectives of the validation experiment.},
 type={Artykuły / Articles},
 title={Validation of Services Supporting Healthcare Standards Conformance},
 URL={http://ochroma.man.poznan.pl/Content/89909/PDF/Journal10178-VolumeXIX%20Issue2_08paper.pdf},
 doi={10.2478/v10178-012-0023-x},
 keywords={standards conformance, hospital quality management and monitoring, experimental validation, process metrics and measurements, NOR-STA services, TRUST-IT methodology},
}